Terms & Conditions

Introduction

Please read this section carefully as they affect your rights and liabilities under the law. By using the MalaysianFoodSupermarket.uk website you are accepting the terms and conditions as laid out in this notice. Your statutory rights are not affected by these Terms and Conditions.

Amendments may occasionally be made to these Terms and Conditions. You are advised to check these terms and conditions prior to making any purchase. Should you continue to use this site after a change in the Terms and Conditions this will be taken as accepting the new Terms and Conditions. If you do not wish to accept the new Terms and Conditions as laid out below, you must stop using the MalaysianFoodSupermarket.uk website.

General

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and any disputes will be decided only by the English courts.

If any part of these Terms and Conditions is deemed invalid, void, or for any reason unenforceable, it will not affect the validity of any remaining conditions.

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

We shall not be responsible for any breach of these Terms and Conditions where caused by circumstances beyond our control. This condition does not affect your statutory rights.

 

Copyright

All content on the MalaysianFoodSupermarket.uk website is copyrighted.

Links are provided for your information and convenience only. We do not accept responsibility for the external sites linked to, or the content at these sites. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement. Please feel free to link to our site should you wish.

Registering with MalaysianFoodSupermarket.uk

You must be 18 years old or above to register with MalaysianFoodSupermarket.uk. In order for us to be able to fulfill orders to you, we require you to register with our website. You must ensure that the details provided by you on registration or at any time are correct and complete. You can change your account details along with subscription to our email newsletter in the account area of the our website at any time.

We reserves the right to suspend or cancel any registration at any time whether or not any breach of these Terms and Conditions has occurred.

Security

As part of registering with MalaysianFoodSupermarket.uk, you will be asked to provide a password. Do not disclose your password to anyone else. It is your responsibility to ensure that you keep your password secret. You shall be responsible for any actions taken out under your login. If you know or suspect your password is compromised, please contact us immediately.

You may be asked to change your password or we may suspend your account if we believe the security of your account to be compromised or misuse.

Nothing in these Terms & Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
We will not be deemed to be in breach of contract or of these Terms & Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

Payment

All payments must be processed online using an appropriate payment card. We does not accept payment by cash or cheque. Unfortunately, in order to protect our customers from fraud, we are unable to accept orders over the phone or by letters sent to us.

Website Availability

In order to provide you with the best service possible, we will sometimes need to take the our website down for maintenance and repairs. During this time you will not be able to use this service, however rest assured we will be doing all we can to bring this service back up as soon as reasonably possible.

Sometimes, due to reasons out of our control, our website may become unavailable. In these instances the speed at which this is dealt with will depend on external parties; however we will do our utmost to ensure the service is restored as soon as possible.

MalaysianFoodSupermarket.uk are not liable for any loss, damage or expense resulting from the our website service becoming unavailable.

We make no guarantee that the our website will be free from faults. If you discover a fault please report it and we will look to address it as soon as we can. Furthermore, we welcome any suggestions and improvements.

Accuracy

While we have taken every care to compile accurate information and to keep it up-to-date, we cannot guarantee its correctness and completeness. We do not accept responsibility for any loss, damage or expense resulting from the use of this information.

Pricing

All our prices are stated in £Sterling (GBP), including VAT where applicable. Whilst we will do all we can to ensure that our online catalogue of products is accurate, we cannot guarantee the price or ability to supply you with a given item. The prices stated on our online store are guide prices and do not represent an offer to sell. Our contract to deliver goods to you is only created when we have formally accepted your order and dispatched your goods.

Should a pricing error occur, or the price of a product from one of our suppliers changes unexpectedly we will contact you to see if you still wish to order the item at the new price. If you wish, you may change your order at this point and the amount charged to your card will reflect the change to your order.

100% money back guarantee* only if we have found that your item is not delivered due to our fault. We would always have proof of delivery.

Product Availability & Substitutes Service

Should we be unable to supply an item to you, we cannot be held legally responsible to you. However, we will provide you with a substitute product where appropriate unless you choose not to accept this service.

Please note the guidelines for our substitution service:

  • Should we have any trouble with fulfilling any part of your order we will make sensible substitutions if possible. We will try to substitute the missing item with a similar product, or with other items that you have already ordered.
  • In cases where no obvious substitution is available, we will contact you to confirm how you wish to proceed. MalaysianFoodSupermarket.uk cannot be held legally responsible for any delays in dispatching the order caused by difficulties in obtaining confirmation from you.
  • If we have substituted a product in your basket for one with a differing value, you will be charged the lesser of the two prices.
  • If we are unable to substitute an item for you, it will be removed from your order and the cost will be deducted.
  • Your order may be changed up until the point of dispatch. If you need to contact us about changing your order, you should ideally do so before it has been dispatched.
  • Any changes to your order made after dispatch will need to go through our returns process.
  • Whilst we will always to do our best to fulfil all items in an order, there may be times we are unable to supply orders in which a large quantity of a given item has been selected. In this case, we will aim to deliver as many of such a product as can be deemed reasonable and you will only be charged for as many as get delivered.

Environmentally Friendly Policy

We try to reduce our environmental impact by using bio-degradable packing beads and when available, by recycling empty cardboard boxes and packing card generated by the supermarket.

Acceptance of Orders

A purchase contract for us to supply you with products is only created when the order is dispatched and it is only then that you are charged for your order. Until the point of dispatch, we have not accepted the order and are not obligated to supply these goods to you. We reserves the right to refuse any orders without reason up until the point at which it is dispatched.

Shipping & Returns

We advise customers to review our Returns & Refund Policy carefully before purchasing items from us. The policy forms part of the Terms & Conditions and by placing an order with MalaysianFoodSupermarket.uk, you are confirming that you agree to them.